Shipping Policy

Last Updated: April 05, 2026

1. Shipping Locations

We currently ship to:

• All Major Cities: Delhi, Mumbai, Bangalore, Chennai, Kolkata, Hyderabad, Pune, and more
• Tier 2 & 3 Cities: Most cities and towns across India
• Remote Areas: Some remote locations may have limited service or additional charges

At checkout, enter your pin code to check if we deliver to your location. If your area is not serviceable, we'll notify you during checkout.

2. Shipping Charges

Shipping charges are calculated based on:

• Delivery location (pin code)
• Order value
• Product weight and dimensions
• Shipping method selected

Free Shipping: We offer free shipping on orders above ₹499 (standard delivery).

Shipping Charges: For orders below ₹499, standard shipping charges apply (typically ₹50-100 depending on location).

Express Delivery: Additional charges apply for express/same-day delivery options.

3. Delivery Timeframes

Estimated delivery times (from order confirmation):

• Standard Delivery: 5-7 business days
• Express Delivery: 2-3 business days (available in select cities)
• Same-Day Delivery: Available in major metros (orders placed before 12 PM)

Note: Delivery times are estimates and may vary due to:

• Location and accessibility
• Weather conditions
• Holidays and festivals
• Custom clearance (for international shipments, if applicable)
• Force majeure events

4. Order Processing

Once you place an order:

1. Order Confirmation: You'll receive an email confirmation immediately after placing the order
2. Processing: We process orders within 24-48 hours (excluding weekends and holidays)
3. Packing: Items are carefully packed to prevent damage during transit
4. Shipping: You'll receive a shipping confirmation email with tracking details
5. In Transit: Track your order using the provided tracking number
6. Delivery: Product is delivered to your specified address

5. Order Tracking

Track your order easily:

• Email Notification: You'll receive tracking details via email once your order ships
• Order History: Log in to your account and go to "My Orders" to track your shipment
• Tracking Number: Use the tracking number on the courier company's website
• SMS Updates: Receive SMS updates on your registered mobile number

6. Multiple Items in One Order

If your order contains multiple items:

• Items may be shipped together or separately, depending on availability
• If items ship separately, you'll receive separate tracking numbers
• Shipping charges are calculated for the entire order, not per item
• If one item is delayed, other items may ship first

7. Delivery Address

Please ensure your delivery address is:

• Complete and accurate (including pin code, landmark, apartment number)
• Accessible during delivery hours
• Updated in your account if you've moved

Address Changes: You can update your delivery address before the order ships. Once shipped, address changes may not be possible or may incur additional charges.

8. Delivery Attempts

Our delivery partners will attempt delivery:

• First Attempt: During regular delivery hours
• Second Attempt: If first attempt is unsuccessful (may be next day)
• Third Attempt: Final attempt before returning to sender

If Unavailable: If you're not available, the delivery partner may:

• Leave the package with a neighbor or security guard (with your permission)
• Leave it at your doorstep (if safe and authorized)
• Schedule a re-delivery attempt

9. Failed Deliveries

If delivery fails due to:

• Incorrect Address: We'll contact you to update the address
• Unreachable: Multiple delivery attempts failed
• Refused: Package was refused at delivery

The order may be returned to us, and a refund will be processed (minus shipping charges).

10. International Shipping

Currently, we primarily ship within India. For international shipping:

• Please contact us at support@mysmartscart.in
• International shipping charges and delivery times vary by country
• Customs duties and taxes are the customer's responsibility

11. Packaging

We ensure secure packaging:

• Products are packed in appropriate boxes or envelopes
• Fragile items are wrapped with extra protection
• Original product packaging is preserved when possible
• All packages are sealed securely

12. Delivery Delays

If your order is delayed:

• Check the tracking information for updates
• Contact us if the delay is significant (beyond estimated timeframe)
• We'll investigate and keep you informed
• If the delay is due to our error, we'll compensate accordingly

13. Damaged or Lost Shipments

If your package is:

• Damaged: Please refuse delivery or contact us immediately. We'll arrange a replacement or refund.
• Lost: Contact us with your order number. We'll investigate and resolve the issue.

We'll work with the courier company to resolve the issue and ensure you receive your order or a full refund.

14. Contact Us

For shipping inquiries or assistance, please contact us:

• Email: support@mysmartscart.in
• Phone: Check our Contact Page for phone support
• Contact Form: Submit a Request

Please include your order number in all communications for faster assistance.